Privacy Policy

Your privacy and confidentiality are our highest priorities. Learn how we protect your personal health information.

Last Updated: January 2025

Our Commitment to Your Privacy

HIV Connect Central NJ is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

HIPAA Compliance

As a healthcare service provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws. Your protected health information (PHI) is handled with the highest level of security and confidentiality.

Information We Collect

Personal Information

  • Contact information (name, phone number, email address)
  • Demographic information (age, county of residence)
  • Service preferences and needs

Health Information

  • HIV status and testing history (when voluntarily provided)
  • Treatment and care needs
  • Support service requirements

Website Usage Information

  • IP address and browser information
  • Pages visited and time spent on site
  • Referral sources

How We Use Your Information

We use your information to:

  • Connect you with appropriate HIV care and support services
  • Coordinate care between healthcare providers
  • Provide case management and support services
  • Improve our services and website functionality
  • Comply with reporting requirements (in aggregate, non-identifiable form)

When We Share Information

We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share your information
  • Care Coordination: With healthcare providers involved in your care (with your permission)
  • Legal Requirements: When required by law or court order
  • Public Health: For disease surveillance and prevention (in de-identified form)

Your Privacy Rights

You have the right to:

  • Access your personal health information
  • Request corrections to your information
  • Request restrictions on how your information is used
  • Receive confidential communications
  • File a complaint about our privacy practices

How We Protect Your Information

  • Encrypted data transmission and storage
  • Secure access controls and authentication
  • Regular security audits and updates
  • Staff training on privacy and confidentiality
  • Limited access on a need-to-know basis

Website Cookies and Tracking

Our website uses cookies to improve your browsing experience and provide personalized content. You can control cookie settings in your browser. We do not use tracking technologies to collect personal health information.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are designed for adults and emancipated minors. We do not knowingly collect personal information from children under 13 without parental consent. For minors aged 13-17, we follow applicable state laws regarding confidential healthcare services.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Privacy Officer

HIV Connect Central NJ

Email: privacy@hivconnectcnj.org

Phone: 1-800-HIV-INFO

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

Emergency Situations

If you are experiencing a medical emergency or are in crisis, please call 911 or go to your nearest emergency room. For mental health crisis support, call 988 (Suicide & Crisis Lifeline).